Medical Biller & Coder + Healthcare Virtual Assistant
BSN-trained professional supporting US clinics with eligibility, claims, AR follow-up, denials, payment posting, and patient care expertise. Available for US time zones.
Services
Structured support built for clean handoffs and documented workflows.
Eligibility & Benefits Verification
Verify coverage, capture benefits, document limitations, and flag auth requirements before patient visits.
Charge Entry & Claim Submission
Clean data entry, claim scrubbing, and timely submissions through clearinghouse and payer portals.
AR Follow-up & Denial Management
Work queues, research denials, resubmit/correct claims, and track outcomes with detailed notes.
Payment Posting (ERA/EOB)
Post payments accurately, adjust correctly, reconcile balances, and identify underpayments.
Patient Care & Documentation
BSN-trained in vital signs, wound care, patient charting, and interdisciplinary care team communication.
Healthcare VA Support
Scheduling, inbox management, spreadsheets, call handling, task tracking, and detailed reports.
Skills & Tools
Proficient in end-to-end RCM workflows and industry-standard software.
RCM Workflow
Clinical Background
EHR/PM Systems
Clearinghouses & Portals
Productivity Tools
Work Style
- Clear notes + daily updates
- Organized worklists & trackers
- SOP-first repeatable processes
Experience
Proven track record in medical billing and healthcare administration.
Medical Biller/Coder
[Medical Billing Company - TBD]
- [Add billing experience highlights here]
- [Claims processing, AR follow-up, etc.]
Nursing Assistant
Sacred Angel Maternity Hospital
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Turned and repositioned bedridden patients to prevent bedsores
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Assessed vitals and noted medical information to report changes to nursing staff and physicians
Telemarketing Representative
Populus Lending Corporation
- Contacted debtors by telephone to enact and negotiate debt recovery
- Maintained professional communication in high-volume calling environment
- Documented call outcomes and follow-up requirements
- Met monthly collection targets through effective negotiation
Customer Service Representative
Global Integrated Contact Facilities Inc
- Answered product and service questions with accurate information
- Suggested relevant products and services based on customer needs
- Processed orders and prepared correspondences efficiently
- Fulfilled customer inquiries to ensure high customer satisfaction
Portfolio
Privacy-safe examples of process improvements and problem-solving.
Improved Patient Documentation Workflow
Patient charting was taking too long and updates weren't reaching the care team quickly enough.
- Implemented structured documentation templates for common procedures
- Created standardized vital signs reporting format
- Established real-time update protocols for interdisciplinary communication
- Reduced documentation time by 30%
- Faster status updates to nursing staff and physicians
- Improved care team coordination
Bedsore Prevention Program
Bedridden patients were at risk for pressure ulcers and bed sores.
- Implemented scheduled repositioning protocol every 2 hours
- Documented skin condition during each check
- Coordinated with nursing staff on high-risk patients
- Reduced new bedsore incidents significantly
- Early detection of pressure areas before ulcer formation
- Improved patient comfort scores
Customer Inquiry Resolution
Call center needed to improve response quality and customer satisfaction scores.
- Developed thorough understanding of product and service offerings
- Created quick-reference guides for common inquiries
- Implemented follow-up protocols for complex issues
- Improved first-call resolution rate
- Higher customer satisfaction scores
- Reduced repeat inquiry volume
Denial Management Improvement
[Describe the denial issue - e.g., high denial rate, slow resolution]
- [Action taken to address denials]
- [Process improvements implemented]
- [Results achieved - e.g., reduced denial rate by X%]
- [Improved turnaround time]
AR Follow-up Process
[Describe AR aging issue]
- [Actions taken to improve AR]
- [Follow-up protocols implemented]
- [Days in AR reduced]
- [Collection rate improved]
Claims Processing Optimization
[Describe claims submission challenges]
- [Steps taken to improve claim accuracy]
- [Workflow changes implemented]
- [Clean claim rate improved]
- [Faster reimbursement]
All details anonymized. No PHI or identifying information included.
Certifications & Education
Professional credentials and ongoing learning.
Bachelor of Science in Nursing
Our Lady of Fatima University, Antipolo City
2020Nursing Assistance NC II
Global Care Training Center, Novaliches
2021Health Care Services NC II
Global Care Training Center, Novaliches
2021First Aid & Basic Life Support
Global Care Training Center
2021Understanding Dementia Training
Global Care Training Center
2021Emergency Oxygen Administration
Global Care Training Center
2021[Medical Billing Certification - TBD]
[Certification Body]
2023Frequently Asked Questions
Common questions about working with me.
Do you sign an NDA/BAA?
What hours can you work?
How do you handle sensitive information?
What's your remote work setup?
What type of engagement do you prefer?
Let's Talk
Tell me about your billing/admin workload. I'll reply within 24 hours.